Effective Date: April 25, 2025
Website: www.kartngo.in
Operated by: COMMERCELLA TECHNOLOGIES PVT LTD
Office Address: Office No. B-02, Block C 117, Noida Sector -2, Gautam Buddh Nagar, UP – 201301
Email: commercella01@outlook.com
Phone: 8726097259

1. Introduction

kartngo.in respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit or make use of our services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, address, phone number, email ID
  • Billing and shipping address
  • Date of birth (optional)
  • Identity documents (for sellers)

b. Payment Information

  • Transaction details
  • Mode of payment (credit/debit card, UPI, wallets, etc.)
    Note: We do not store card or bank account information.

c. Usage Data

  • IP address
  • Browser type and version
  • Pages visited, time spent on pages
  • Device and OS details

3. How We Use Your Information

We use your information to:

  • Process orders and facilitate deliveries
  • Respond to inquiries or customer service requests
  • Improve our website functionality and user experience
  • Verify sellers and prevent fraud
  • Send updates about offers, orders, or policy changes
  • Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your browser
  • Store session information
  • Track user behavior for analytics
  • Enhance personalization and advertising

You may disable cookies through your browser settings; however, some features may not function properly.

5. Sharing of Information

We do not sell or rent your personal data. We may share your data with:

  • Logistics partners for order delivery
  • Payment gateways for secure transactions
  • IT service providers for hosting and analytics
  • Legal or regulatory authorities when required by law

All third-party partners are bound by strict confidentiality agreements.

6. Data Security

We implement robust security measures including:

  • SSL encryption
  • Secure servers
  • Role-based access to sensitive data
  • Periodic security audits

Despite our efforts, no digital platform is 100% secure. Users are advised to maintain strong passwords and avoid sharing account details.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your account or data (subject to legal obligations)
  • Opt out of promotional communications

Requests can be made by emailing commercella01@outlook.com.

8. Data Retention

  • Customer data is retained as long as your account is active or as needed to provide services.
  • Seller data is retained for the duration of the seller agreement and for a statutory period thereafter.

9. Children’s Privacy

kartngo.in does not knowingly collect personal information from children under the age of 13. If we learn that a child has provided us data, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing information.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the platform after changes constitutes your consent.

12. Contact Us

For any privacy-related concerns or questions, please contact:
COMMERCELLA TECHNOLOGIES PVT LTD
Email: commercella01@outlook.com
Phone: 8726097259