1. Return Eligibility

Customers can return a product under the following conditions:

  • The item is damaged, defective, not as described, or wrongly delivered.
  • The item is unused, unwashed, and in its original packaging with all tags intact.
  • The return request is initiated within 7 days of delivery.

2. Return Process

a. Initiate a Return

  • Go to “My Orders” on your KartnGo account.
  • Select the product and click “Return.”
  • Choose the reason for return and upload any supporting images (if required).

b. Pickup & Verification

  • A reverse pickup will be arranged at your address (subject to pin code availability).
  • Alternatively, self-shipping instructions will be provided.
  • Returned items are inspected for compliance with the return policy.

c. Refund/Replacement

  • Upon successful verification, a refund will be processed, or you may choose to reorder the item.

3. Warranty Policy

As KartnGo is a fashion-exclusive marketplace, most products do not carry a manufacturer warranty. However:

  • In case of manufacturing defects evident at the time of delivery, customers can return the item as per the return policy.
  • Certain products like branded items may carry brand-specific warranties (if mentioned on the product page).
  • Warranty claims must be made directly with the brand or as per details provided at the time of purchase.

4. Refund Timeline

  • Refunds will be initiated within 5–7 business days after the returned product is received and passes quality checks.

Refund Mode:

  • Prepaid Orders: Credited back to the original payment source.
  • Cash on Delivery Orders: Processed via NEFT/IMPS to the customer’s bank account (bank details required).

5. Important Notes

  • Multiple returns from a single account may be flagged for abuse of policy.
  • Returns may be rejected if products are used, washed, or returned without original packaging/tags.
  • KartnGo reserves the right to revise or amend this policy at any time without prior notice.

6. Customer Support

For help with returns or warranty queries, contact:

COMMERCELLA TECHNOLOGIES PVT LTD
📧 Email: commercella01@outlook.com
📞 Phone: 8726097259